Non-urgent advice: Note
Routine appointments
To request a routine appointment, you can:
- use an online form to request a consultation
- use the NHS App
- phone us on 0151 677 2172 from Monday to Friday, 8:30am to 6:30pm
- visit the surgery during opening hours and speak with a receptionist
When you get in touch, we’ll ask what you need help with. This means we can understand how urgent your problem is and identify the most suitable health professional to help you. Our reception team is trained to direct you to the most appropriate service and any information shared with the reception team is treated as strictly confidential and will only be shared with the relevant clinicians.
If you contact us online, we will be in touch within two working days during our opening hours of 8:30am to 6:30pm, Monday to Friday.
Practice nurse appointments can be made by contacting the surgery either by telephone or in person. These cannot be booked online as each appointment may require a different amount of time.
Urgent appointments
If you feel that you require an urgent (same-day) appointment, we ask that you please call us as early as possible on 0151 677 2172.
Types of appointment offered
However you choose to contact us, we may offer you:
- a face-to-face appointment
- a phone call or video consultation
- a text message or email, for example inviting you to visit the surgery for a blood test
Appointments by phone, video call, or by text/email can be more flexible and often mean the doctor or nurse can consult with you sooner.
Home visits
Home visits are available for housebound patients or patients who are too unwell to attend the surgery. We please ask that you call us before 12pm on the day so we can accommodate your request.
Cancelling or changing an appointment
If you are unable to attend your appointment, it is important that you let us know as soon as possible so we can offer the appointment to another patient. You can cancel your appointment by calling our reception team, by following the instructions on your text message appointment reminder (if we have your mobile phone number) or via the NHS App. If you wish to change your appointment to another day or time, please call us.
Out of hours
| Service | Details |
|---|---|
| Walk-in centres and minor injuries | Visit the Wirral Community NHS Foundation Trust website for further information. Pre-bookable attendance slots can be booked via the NHS 111 service by calling 111 from any phone. |
| GP out of hours | The GP out of hours service is accessed via the NHS 111 service. Please call 111 from any phone for advice when we are closed or visit the NHS 111 website. |
| Emergencies | You should always call 999 in an emergency situation, even if we are open. Medical emergencies can include loss of consciousness, an acute confused state, fits that are not stopping, chest pain, breathing difficulties, severe bleeding that cannot be stopped, severe allergic reactions, and severe burns or scalds. |
Page last reviewed: 20 March 2024